FAQ

Frequently Asked Questions

Where do you ship? We ship only within the United States.

Is standard shipping free? Yes. Standard U.S. shipping is free for all orders.

How long does delivery take? Processing normally takes 1–2 business days, followed by an estimated 4–6 business days in transit.

Will I receive tracking? Yes. A tracking number is provided when the order ships.

Can I cancel an order? An order may be cancelled before shipment when fulfillment has not begun. After shipment, the Refund Policy applies.

Can I return or exchange an item? Approved no-reason returns and exchanges are accepted within 30 days after delivery, subject to the stated exclusions.

Who pays return shipping? The merchant pays return shipping for approved no-reason returns, exchanges, and quality-related returns.

When will my refund arrive? Approved refunds normally post to the original payment method within 5–10 business days.

Which payment methods are accepted? Prices are in USD, and checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover when displayed.

How can I contact support? Email support@scrubdaddyon.shop or call 512-534-4479, Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).